IT support for employees
IT support for employees
IT support for VID is called Helpdesk. You can reach Helpdesk in several ways.
IT support for VID is called Helpdesk. You can reach Helpdesk in several ways.
Helpdesk
Helpdesk must be accessed via a separate support system. Go to the support system Helpdesk to register a case. If you do not have access, you can send an e-mail to helpdesk@vid.no.
Helpdesk's phone should only be used in critical situations. Call +47 22 45 18 00.
IT at VID
The IT department is responsible for the university college's IT infrastructure with associated equipment, server operation, data security and the e-mail system.
- Feide
Ansatte hos VID benytter Feide til mange av høgskolens systemer.
Ved å logge inn direkte til Feide kan du se hvilke informasjon som finnes om deg i Feide-systemet, hvilke samtykker du har gitt og hvilke tjenester du kan bruke.
Ønsker du å aktivere konto, tilbakestille passord og endre passord gjør du dette på Passordweb. Logg inn på Passordweb.
- Webmail
Webmail can be used to read your email outside the workplace. You will be prompted to log into the service, then use your VID username and password. Go to webmail.
- Wireless network
Bergen, Oslo og Stavanger
Ansatte kan koble seg til nettverket Eduroam. Pålogging til Eduroam for ansatte foregår med brukernavn: brukernavn@vid.no, passord: Ditt VID-passord. For eksempel for Ola Nordmann: olanor@vid.no, altså ikke din e-postadresse som brukernavn. Problemer med å konfigurer din pc/mobil til Eudroam? Last ned din Eduroam-profil for VID på Eduroam.
- Remote help
In order for IT support to be able to assist, you may need to install an application that provides support for remote control of your PC. Read more about remote assistance.
- Home area
All employees have a home area available from their PC. Everyone is going to save their documents here because you do not depend on a particular machine, and because you do backups five times a week.
- Data discipline declaration
As an employee and user of VID's ICT resources, you must sign a data disclaimer statement. Download and read the data discipline declaration.
- Hvordan koble til nettverk med VPN-klient