Heidi Moen Gjersøe

My research focuses on organization and governance in the public sector, with particular emphasis on street-level bureaucrats' implementation of labour and welfare policy and their discretionary decision-making in the context of administrative reforms.

I investigate how different governance logics, such as performance management, professional autonomy, and user orientation, shape public service development and legitimacy. I have extensive experience from interdisciplinary research projects funded by the Research Council of Norway and public agencies, and I collaborate closely with practitioners.

Responsibilities:

• Research group leader for User participation in health and welfare services (UPHEW)
• Associate Editor for International Journal of Social Welfare
• Supervising PhD students
• Editor of the KAI Chronicle (Centre for Work Inclusion, OsloMet)

Externally funded projects:

• The Voices That Are Not Heard – Citizen Inquiries as a Source of Innovation in Service Development and Service Improvement

• Individuell plan – papirdrage eller nyttig verktøy? - VID vitenskapelige høgskole (prosjektleder)

• Positive avvik – en innovativ tilnærming til ungt utenforskap (POSTUT) - VID vitenskapelige høgskole

• ​​​​​​Pathways - VID Specialized University

I am professor II at Centre for Work Inclusion, Oslo Metropolitan University - OsloMet.