Answers to frequently asked questions about using Mobility Online
Answers to frequently asked questions about using Mobility Online
Mobility Online is more than an application tool. It is a tool for applying for, communicating about, and entering into agreements for student exchange and Erasmus+ scholarships. Find answers to your question below, or send an e-mail to Department of International Affairs. We collect questions and use them to develop the help texts below.
Mobility Online is more than an application tool. It is a tool for applying for, communicating about, and entering into agreements for student exchange and Erasmus+ scholarships. Find answers to your question below, or send an e-mail to Department of International Affairs. We collect questions and use them to develop the help texts below.
Under finner du en instruksjonsfilm om hvordan du starter en søknad om utenlandsopphold i Mobility Online. Den er utviklet med tanke på søknader om lengre utenlandsopphold (dvs. ikke for søknadsskjema for korte opphold) slik at det kan være mindre avvik mellom det filmen viser og det søknadsskjema for korte opphold viser, men prinsippene for hvordan man starter en søknad er de samme.
Video instructions for Mobility Online
14:40 - What to do after you have send in your application?
15:15 - How to log in and see your application profile?
16:25 - How to complete your application workflow in Mobility Online?
- How to start an application for a stay abroad? (Outgoing mobility)
In the start portal with the world map, you will find a yellow text box titled Application. Below that is a link titled Apply here for all partners. Use this to launch the application, which allows you to select up to three different institutions in priority order from the list of partners that can receive students from your study program.
- Fill out the online application form and submit it.
- You will receive an e-mail with a link to a registration page.
- Register and choose username and password. You will receive a new e-mail confirming your username and providing a unique link to your application. Take care of this e-mail or print it out so that you have access to the link you need to proceed with the application.
- The next time you log in, use the username and password you created and enter via the link you received.
- Can I apply for all partner institutions shown on the map? (Outgoing mobility)
You can apply to the partner institutions that appear in the list you will see after selecting for the study program (your own) and the academic year you plan to be abroad. You can apply for up to three different partners, in priority order.
Note: that you can apply for a partner that appears on the map and in the list is not a guarantee that you can have a foreign stay there for the period you wish. That partners appear in the map / list means they are willing to receive an application from you / VID, and in cooperation with us, consider whether they can offer you courses and credits that sufficiently matches requirementes in your home program.
While viewing the map, you should look at the overview of available partner institutions. You will find an overview of both internship partners and higher education institutions on the web pages under the heading Before going abroad.
Students in social studies can also look at partners under the social work program.
Nursing students must be aware that some partner agreements only apply to certain semesters, and other agreements only apply to a specific type of practice. To find out about restrictions, read about the partner institutions on the website with an overview of partners. There may be restrictions associated with the semester, practice, and study program. If you are applying for a partner that does not apply to your study program / period / semester / internship, then you use up an application alternative in your application, and the entire application process will take longer.
- What do I do after I have received Mobility Online username and password?
In order to proceed with your application after you have created your username and password, you first log in with the unique link you have received. Next, go to the left margin and select My Application Data and Application Workflow. You will see a checklist on the right that shows you what to do to get through the application.
There is a checkbox for each step you complete in the application process. This checkbox will be checked by VID when we review the application. If you do not proceed after performing an action associated with a checkbox, you can refresh the screen (press the Refresh button in your browser). It will usually take you to the next step in the process, and you can use the next upload link.
- What should be stated in the motivation letter?
The motivation letter is your opportunity to tell why you want a foreign stay as part of your study. VID has no template that you will follow, but your study program can use the motivation letter to evaluate who will be offered space if there should be more applicants than VID has agreed with, with some partners.
- How do I find my application after I have applied and registered?
When you registered with the system, you received a confirmation e-mail. The e-mail contained a unique link that takes you to your personal portal in Mobility Online. This e-mail also confirmed your username. If you did not save this e-mail and did not write down the link, please contact the International Office to retrieve it.
- Where can I find the documents to be uploaded to Mobility Online?
When/if prompted to upload specific documents to Mobility Online, look in the left margin and select Download documents. This will provide a list of documents that you can download, fill out, and upload to Mobility Online.
- Can I change my application after I have filled it in?
You can change your application until it is marked as "complete". After that you cannot change it. To change, either go to the left margin and select Edit Application, or select the action link called "Display/Edit Application Data" in the right column of the workspace.
On the screen that appears after you have chosen to edit the application, you must use the button called "Forward to update", at the top of the page. After that you can make the changes you want.
- I cannot get the buttons/links in Mobility Online to work. How do I proceed?
Before reporting an error to the International Office, go to the menu on the left inside Mobility Online and open the sub-menu under My Application Data. There you can select Application Workflow and wait until the Workflow workspace is re-loaded. Now try your action again.
- I get an error when I try to upload documents to Mobility Online. What now?
Mobility Online only accepts documents in PDF format. You can often create PDF documents by choosing PDF as a format in the Print function on your PC, depending on the software you have installed.
- How do I know that my application has been submitted?
Your application has been submitted after you have printed it from Mobility Online, signed it, and uploaded the signed document as a PDF file. You will come to this step if you follow the process in the Mobility Online checklist.
Please note that your Learning Agreement and any Scholarship Agreement will also be made available in Mobility Online. You will continue to use Mobility Online even after the application form has been signed and uploaded.
- What happens after my application has been submitted?
Once you have uploaded the signed application to Mobility Online it will be processed at the relevant department. You will be contacted by the international coordinator when necessary. For outgoing students: You will be notified through the system when you have been allocated to an exchange partner. Then Mobility Online will guide you through the process of completing any other documents required for the relevant partner institution, in cooperation with your international coordinator.
- What kind of photo should I upload to my application?
Upload a picture of yourself where you are easily recognizable. You can use a passport photo, a selfie, or you can let Mobility Online use your web camera to photograph you while completing the application and upload the image.
- What language do I use when I submit documents in Mobility Online?
VID's outgoing students to Sweden, Denmark or to the Swedish speaking part of Finland, can fill out templates and documents in Norwegian. Students who are going outside these areas should use English.
Incoming students who wish to have an exchange stay at VID, can use Norwegian, Swedish, Danish or English, in their application. - I can't go after all. How do I cancel my application?
Enter your application in Mobility Online. The top row of your Workflow is called General (yellow color). If you choose this, you will be given the opportunity to cancel your application. A cancellation can not be undone.
- There are incorrect dates for my foreign stay in the confirmation letter from VID. How do I change it?
All information about you and your foreign stay, which VID uses to confirm your planned foreign stay, is retrieved from the application in Mobility Online. If there are changes in your stay period then you will need to enter and change this in the application, then you can request a new confirmation. You can not change partner institution after this is assigned from the coordinator of the department.
- I have submitted more than one application in MO. How do I find the right application?
Open MO using the link you received when registering an application. When you get to your workflow, look in the menu on the left. There is a menu item called "Selection of the used application." When you select this, you get an overview of all the applications you have placed in the system. You check the box to the right of the relevant application to select the one you want to work with.
- Why do I need to include next-of-kin information in the application?
We recommend that you include information about next-of-kin in the application, but that is not a requirement. If you do not want to provide this information then you can instead add the phrase "Next-of-kin information is not applicable" in the fields associated with the relatives information.
Family information is used by VID in the event that a situation arises in the place where you are staying abroad, which makes it relevant for VID to set up a contingency group to follow up on you, and any authorities and those you may have stated as relatives. Examples of such a situation could be earthquakes in Madagascar, floods in the Philippines, etc.
If you are providing next-of-kin information then be sure to include the consent statement from those you provide the personal information to.