Help

Recent questions

  • I need help with the student ID app, who can I contact?

  • Where is the information in the student ID app stored?

    The information is only stored in the app on the phone.

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  • What information does the student ID app get about me?

    The app retrieves the following information: Name, photo, date of birth, student number, institution and if you are a valid student (paid semester fee and semester registration), as well as photo.

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  • I get an error message in the student ID app. What does this mean?

    It may mean different things. Contact Linda Novak for support.

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  • Is the student ID app valid when it does not show my image?

    If the student ID app does not show your photo, you must legitimize yourself with another valid ID as well. The student ID app nevertheless confirms that you are a valid student.

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  • Why is there no picture of me in the student ID app?

    You must have taken a photo for your student ID to get the image on the student ID app.

    Picture taking for students at VID Stavanger are unfortunately not available.

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  • How do I use the student ID app to prove that I am entitled to student ticket at public transport companies?

    In the event of ticket control, you will show the valid ticket and student ID app. The student ID app will show that you are an active student at the institution. If you do not have a photo in your student ID app, other valid credentials may be displayed as well.

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  • Do I still need a student card (access card) when I have the student ID app?

    Yes. The use of a student card is required for access to buildings and to the library.

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  • When can I use the student ID app?

    As soon as you have paid the semester fee and registered in Studentweb. It may take 3–5 days after you have paid the fee until you are registered.

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  • How do I log in to the student ID app?

    You log in with your Feide login.

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  • What is a course?

    A course at VID Specialized University is a single course that belongs to a study, but you can take it without being a student at that study program. A course gives you credits, and will in many cases be part of a study if you apply for admission later.

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  • Do you offer Microsoft Office for free?

    Active students at VID have access to Microsoft Office through Office 365. Office 365 includes the Office suite of Word, Excel, PowerPoint and Outlook. You can use Office 365 in the cloud or download the programs as long as you are a student at VID. Read more about Microsoft Office 365 for students.

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  • I have reset my Feide password, but still cannot login. What do I do?

    When you reset your Feide password or Feide account, you have to wait an hour for the server to synchronize. If you still can not login after an hour, contact Helpdesk on helpdesk@vid.no.

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  • I am unable to connect to the wireless network. What do I do?

    Try resetting your Feide password first, and see if that helps. Read more about resetting your Feide password.

    If it still does not work contact Helpdesk on helpdesk@vid.no.

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  • Who can help me with problems inside itslearning?

    With the exception of user access / login, everything related to itslearning is something you can ask e-learning about. You can contact them through the web page for E-learning, or else you will find them in Diakonveien 18 in Oslo at the third floor.

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  • What is FS?

    FS is the National Student Database and the educational institutions' database for student information. Here we gather information about you as a student, and whether you have paid and registered for courses. And more.

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  • There is a message telling me my Feide account is locked, what do I do?

    Try resetting your Feide account at Passwordweb. Note that it will take an hour from resetting until you are able to login.

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  • I have forgotten my Feide password, how do I reset it?

    You can reset your Feide account at Passwordweb. Note that it will take an hour until the new password is active.

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  • What is the reason for the message «cannot find student», when I try to active my Feide account?

    It may be that you use a web browswer that is too old. Try updating your current browser or download Google Chrome. Also check that all the information you have entered is correct.

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  • Where do I find programme descriptions?

    You will find your programme description for your study program at the individual page for the study program. Scroll down and look for the button Programme descriptions below the headline Resources. You can click this to expand a list of programme descriptions.

    You will find a link to the study program by going to the studies list. Click on your study.

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